Shipping Policy

Inker Empire provides reliable international shipping to bring our premium stationery directly to your doorstep. We partner with DHL Express and EMS  to ensure secure and timely delivery worldwide.

 Processing Time

All orders are processed within 3-5 business days- (excluding weekends and holidays) after receiving your order confirmation. During peak seasons or sales events, processing may take up to 7 business days.

  • Delivery time 10-20 business days

* Note: Delivery times are estimates and may vary due to customs clearance, weather, or other unforeseen circumstances.*

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight and dimensions
  • Selected shipping method
  • Any applicable value-added services

Order Tracking

Once your order ships, you will receive a confirmation email with:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your package

You can also track your order by logging into your Inker Empire account.

 Customs, Duties & Taxes

- International orders may be subject to import duties, taxes, and fees levied by the destination country

- These charges are the responsibility of the recipient and are not included in the product or shipping costs

- Customs policies vary by country—contact your local customs office for more information

- Inker Empire is not responsible for delays due to customs clearance

 Shipping Restrictions

Some stationery items containing inks, adhesives, or batteries may have shipping restrictions to certain countries. We will notify you if your order contains restricted items.

 Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an address needs correction, contact us within 12 hours of ordering.

 Lost or Damaged Packages

If your package is lost or damaged during transit:

1. Contact us within 30 days of the estimated delivery date

2. Provide your order number and tracking information

3. We will work with the carrier to resolve the issue

*Note: Claims may require investigation by the carrier and can take up to 30 days to resolve.

 Returns & Exchanges

Please see our 「Product inspection, return and refund policy」 for information about returning items. Customers are responsible for return shipping costs unless the error was made by Inker Empire.

 Contact Information

For shipping-related questions:

Email:findus@inkerempire.com

  • Response Time: 24-48 hours

 Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated effective date.